Sky announced in February that some of their Sky HD+ boxes will have to be replaced due to a fault with the box’s internal cabling. The problem reportedly affects around 90,000 Sky+ HD set-boxes. The affected boxes are the early ones made by Pace.
To see if yours is affected, on your remote, press Services, System Setup, System details and check the version number. Pace boxes with the following version numbers have the fault and will be replaced for free by Sky:
- 9F3001
- 9F3002
- 9F3003
- 9F3004
According to Sky, around 1 in 10 of HD boxes are affected, and this is a quality, not a safety issue. The replacement process should take 3 months, and Sky will compensate affected users with three months’ free subscription to Sky’s HD pack.
